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Discussion topic: Broadband and return labels

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This message was authored by Frek124765 This message was authored by: Frek124765

Broadband and return labels

Broadband isn't working and I need return labels sent to my address for old equipment 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband and return labels

Posted by a Superuser, not a Sky employee. Find out more

@Frek124765 

What old equipment? So long as you’ve cancelled successfully Sky usually send out the returns packaging near the end of the cancellation period, [31 days for Sky Q and 14 days for broadband], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised. Also, if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband and return labels

Posted by a Superuser, not a Sky employee. Find out more

@Frek124765  Which one is the old router you have from the link below. As it might not need sent back.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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