Broadband and phone line

[powlee46]

Phone regularly drops out cutting Broadband and setting Burglar Alarm dropped line signal off. FAQ s not helping, need a physical check.

[peter-marlow+1966]

Sounds  like  you  need to call sky and arrange  for  an engineer  to visit, we are all fellow customers on here 

[caesarome]

@powlee46 

Have you run the online tests for your line to see if it finds any faults:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Highlinder]

@powlee46  Does this drop happen when you pick the phone up or putting the phone down?

[powlee46]

Yes. Internet drops for a few minutes when landline is picked up.

[Chrisee]

@Highlinder check that either the hub is plugged into a prefiltered socket with two outlets or is using a working line filter typically your fault is caused by poor filtering. You can buy line filters cheaply from hardware stores etc.

[Highlinder]

@Chrisee  That is what I was going to ask next if the phone was connected to an external filter or into a filtered faceplate.

[powlee46 · Accepted solution]

Openreach called yesterday and replaced a socket which seems to have cleared the problem. Did think my Sky Router was bit outdated but that is another situation. 

[Kerrycatling]

In need of a socket for my kitchen 

[Chrisee]

@Kerrycatling if you want a master socket moved call Sky and they will be able to sort it for you.