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This discussion topic has been answered Discussion topic: Broadband and phone line

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This message was authored by: powlee46

Broadband and phone line

Phone regularly drops out cutting Broadband and setting Burglar Alarm dropped line signal off. FAQ s not helping, need a physical check.

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This message was authored by: powlee46 Answer

Re: Broadband and phone line

Openreach called yesterday and replaced a socket which seems to have cleared the problem. Did think my Sky Router was bit outdated but that is another situation. 

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This message was authored by: peter-marlow+1966

Re: Broadband and phone line

Posted by a Superuser, not a Sky employee. Find out more

Sounds  like  you  need to call sky and arrange  for  an engineer  to visit, we are all fellow customers on here 

P c marlow
This message was authored by: caesarome

Re: Broadband and phone line

Posted by a Superuser, not a Sky employee. Find out more

@powlee46 

Have you run the online tests for your line to see if it finds any faults:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: Highlinder

Re: Broadband and phone line

Posted by a Superuser, not a Sky employee. Find out more

@powlee46  Does this drop happen when you pick the phone up or putting the phone down?

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This message was authored by: powlee46

Re: Broadband and phone line

Yes. Internet drops for a few minutes when landline is picked up.

This message was authored by: Chrisee

Re: Broadband and phone line

Posted by a Superuser, not a Sky employee. Find out more

@Highlinder check that either the hub is plugged into a prefiltered socket with two outlets or is using a working line filter typically your fault is caused by poor filtering. You can buy line filters cheaply from hardware stores etc.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Highlinder

Re: Broadband and phone line

Posted by a Superuser, not a Sky employee. Find out more

@Chrisee  That is what I was going to ask next if the phone was connected to an external filter or into a filtered faceplate.

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This message was authored by: powlee46 Answer

Re: Broadband and phone line

Openreach called yesterday and replaced a socket which seems to have cleared the problem. Did think my Sky Router was bit outdated but that is another situation. 

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This message was authored by: Kerrycatling

Re: Broadband and phone line

In need of a socket for my kitchen 

This message was authored by: Chrisee

Re: Broadband and phone line

Posted by a Superuser, not a Sky employee. Find out more

@Kerrycatling if you want a master socket moved call Sky and they will be able to sort it for you.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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