Broadband and landline

[Bighugh2]

Broadband mostly of from yesterday coming and going Also when install was done for phone No One installed wires at bt box so I'm not connected so cant use phone .

[jamesn123]

Hi @Bighugh2 

Please post your router stats

Also what exactly do you mean by nobody installed the wires at the BT box? If your broadband is working then your phone should be working too. You either need to connect your phone to your master telephone socket or to the back of the hub depending on what package you are on. 

[Highlinder]

@Bighugh2What service did you get installed yesterday? Was it superfast or ultrafast broadband and which router do you have from Sky from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Bighugh2]

Sorry new to all this online chat

I wasnt installed yesterday my broadband hasn't worked from yesterday

And when I had a look at wee box you plug your phone into no wires are connected just a box with wires sticking out of it

[jamesn123]

@Bighugh2 

Still not making much sense.

Is this a new Sky broadband install or existing? 

Is it just that your broadband has stopped working or was it never working when you moved over to Sky?