Broadband and calls get disconnected

[Dragon888]

Why do I have to reset my router every week. My broadband and call get disconnected!

This is not very convenient!

Do I have the rights to terminate the contract without penalty?

[Daniel0210]

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@Dragon888 wrote:

Do I have the rights to terminate the contract without penalty?

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@Dragon888 

Have you reported this to Sky and given them and Openreach an opportunity to investigate and fix it? 

[Dragon888]

How to report to sky all they got is a telephone number. This email address sky @ notifications.contact.sky, they don't even bother to reply.

they claimed to be the most popular I doubt it, everything done by senseless robots typical of American company 

[Daniel0210]

@Dragon888 

If you use this link and post an image of your router stats someone here can perhaps give you some feedback on them

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[jamesn123]

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@Dragon888 wrote:

How to report to sky all they got is a telephone number.

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You've answered your own question.

[Dragon888]

The internet and call just got disconnected, in order to recover it, I have to reboot the router every week. Is this what they do in case they think u gone on holiday, they disconnected it. I don't see any slander I did, all I want sky to fix it. I can't live having to reset the router every week, , I might as well go somewhere else, it really annoying I am doing something it gets disconnected I have to spend 10 mins to get it back. I am a computer engineer myself and have bt experience

[jamesn123]

@Dragon888 

If your landline goes through your router and your having internet issues its not a good idea to use the landline to call Sky because the landline relies on the hub having a connection. Can you not call from your mobile?

[Dragon888]

They won't allow me to post the log

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Email me when someone replie

[TimmyBGood]

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@Dragon888 wrote:

they claimed to be the most popular 

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Nope: BT Broadband has twice as many users because their brand name is so strong (having been the monopoly UK telecoms supplier for many decades)