Discussion topic: Broadband and Sky talk set up

This message was authored by: paulstanleyj · ‎02 Aug 2022

I joined Sky today being fed up with Virgin and things have not gone well.

A messy television installation and no broadband. I was informed today that my broadband and the porting of my landline number would be completed today yet at 19.29 no broadband.

I do hope the service improves

This message was authored by: Daniel0210 · ‎02 Aug 2022

@paulstanleyj

The broadband activation can take up until 2359hrs.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chrisee · ‎02 Aug 2022

@paulstanleyj you have been unfortunate as Openreach's engineers who do the work were on strike on Friday and Monday so are still catching up. Acyivations can take place up until midnight but Sky will only know what is going on tomorrow when the system Openreach uses updates.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: paulstanleyj · ‎02 Aug 2022

Thank you for your reply. Sky should not then have confirmed that my broadband would be connected today, luckily I have not disconnected my Virgin broadband but it is costing me more than the Sky subscription.

Also I received a text from Openreach at 4.30pm saying that my case had been allocated and was in progress, when I contacted the person he denied having been allocated the case.

I hope I don't regret switching provider

Discussion topic: Broadband and Sky talk set up

Broadband and Sky talk set up

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