Broadband activation

[Sinbad65]

I am currently in the process of switching from BT to Sky. I have received my Sky puck and been given an activation date of 29th November 2023.

I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can just plug in/set up the puck myself once notified that my Sky broadband has been activated remotely.

I have also been given an appointment for an engineer to visit between 1pm and 6pm on 29th November but do not understand why based on the advice above regarding no visit being necessary.

Do I need an engineer to visit, or can I just set it myself? I would rather not have an engineer visit unless absolutely necessary.

[TimmyBGood]

@Sinbad65 

Putting the address into the BT Wholesale Availability Checker should indicate which provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

[TimmyBGood]

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@Sinbad65 wrote:

I have received my Sky puck and been given an activation date of 29th November 2023.

Note that a 'puck' is a Sky streaming television box.  A Sky-brand internet router is a 'Hub'

[Sinbad65]

Thankyou