Broadband activation

[Debox]

Hi , could someone tell me why I need an engineer to set up my broadband , I have a new open reach WiFi/phone line , surely it can be connected remotely with a press of a button 🤷🏼‍♀️

[cookiemonsteruk]

@Debox 

If this is a superfast fttc line openreach at the very least activate you from your local cabinet

[Debox]

Could you please explain this in lay terms , what's a local cabinet 🥴🥴🥴

[cookiemonsteruk]

@Debox 

Its a green roadside cabinet somewhere between your exchange and house where fibre terminates and reverts to a copper line

[Debox]

So I'm guessing I have to wait another week for my broadband to be activated , I have just received my glass tv and sky hub , I have no internet connection now as the old connection has been terminated , the stress 🥴🥴🫢

[cookiemonsteruk]

@Debox 

When is your activation date?

What does it say on your orders on your sky account?

[Debox]

Well ... I have an engineer visit to install open reach connection (which I have ) on the 5th of august and also An engineer to activate my account remotely but no activation date specified ... so a little confused I'm guessing they are waiting for line to be installed (which I already have and less than a year old )  , many thanks for your help ...