Broadband activation failed

[JohnV]

Our broadband was due to be activated today but it is not working. The Openreach connection was completed and I was told the service should go live. 
But I only have two green lights on my modem. No internet.
When I run a test, Sky says my broadband is working fine. It even shows that eight devices are connected to my wifi!!  It looks like they are somebody else's devices, in somebody else's home.
It has been impossible so far to actually get hold of someone to speak to explain the problem.
I obviously don't know what's wrong, but I think there may be a fault with the line. 
I really need to get my broadband up and running so that I can work from home.

[Chrisee]

@JohnV given you need Sky's help I have escalated your post to Ithe Sky team who support the forum who should be in touch tomorrow to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[JohnV]

Thanks a lot for this!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @JohnV to chat.

[JohnV]

an update: two days later and we still have no broadband. Sky engineer visited us today and diagnosed the fault as lying with Openreach. They are due on Monday morning. That will be five days after the scheduled activation.
We really hope that this saga will be resolved then. I feel it is taking far too long. 
Meanwhile, when I run a check on my Sky broadband through my account, it shows that the system is working well and that a number of devices are linked to it.
Sky engineer detected this too and said my line seems to be in use in another flat in my block. Also an issue for Openreach to resolve, he said. This is so bizarre. I have recently moved to London from an emerging market country and I haven't experienced any thing as chaotic as this back 'home'. Please just don't charge me until my service is working. 

[TimmyBGood]

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@JohnV wrote:

I have recently moved to London from an emerging market country and I haven't experienced any thing as chaotic as this back 'home'.

Sometimes the absence of a century of legacy infrastructure can be a distinct advantage.

Please just don't charge me until my service is working. 

Realistically billing is going to be automated, particularly if it appears the service is live, but you should be able to negotiate a refund.

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