Broadband activation failed

[SPRN]

I was expecting to have my broadband activated on 28/7/2023; this did not happen. I rang them on 29/07/23 and was told it has been activated and its not working because I need a filter on the socket. so I went and bought one yesterday, still no internet. This morning (30/7/23) I received this message from Sky:

"Your broadband is now active. please connect your broadband hub. For the best performance we'll test your line for 10days." along with a text saying broadband is not active. Still no internet though!

The only lights of hub that are on, are the power and wifi lights.

Does anyone know what could be happening? Will I ever get Internet?

[Highlinder]

@SPRN I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @SPRN an invite to chat.

[Lisa-P1987]

We are still looking to help you @SPRN . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks