Broadband activation 19 September

[Sam-not-Samuel]

Hi,

My broadband activation date is scheduled for tomorrow (Queens funeral). Im told it will be remotely activated anytime up to midnight.

Will the bank holiday be affecting this date or are remote activations still going ahead? I haven't had any updates on the sky app or through email/text.

[Highlinder]

@Sam-not-Samuel  Are you with Sky just now or moving from another provider?

[GD1]

@Sam-not-Samuel  I'd  expect the activation to be delayed as Openreach don't normally work weekends or Bank Hilidays

[Sam-not-Samuel]

Just moved into a new place so new to Sky

[Highlinder]

@Sam-not-SamuelIs this superfast broadband being installed of ultrafast being installed? Has your new router arrived from Sky?

[Sam-not-Samuel]

Super fast. My router arrived Friday with “19th” printed on the box as the activation date.

[Highlinder · Accepted solution]

@Sam-not-Samuel  I would just plug it in Monday and see what happens. If nothing happens on the Monday then just come back on the Tuesday here and we can direct you on the next steps.

But by chance it does happen, come back let us know.

[Sam-not-Samuel]

Will do, thanks for the guidance @Highlinder

[JustDot]

Mine is the same. My activation is today. Received a text saying that it has been activated. Tried to connect it, it didnt work. The power and the wifi light was green. Everything else are not.

unplugged eveything, replugged it again, still not working. Try to use the WPS, still not working. 

[Highlinder]

@JustDotIf the activation is happening today it can take up till midnight to happen. If it does not happen then come back tomorrow and we can then take further steps to help you.

[JustDot]

I take my words back. It is now working! 🙂 i received a text this morning that it was already activated and that i can use it. I tried it but it didnt work.. but just now i tried again, it works 🙂

[Sam-not-Samuel]

Received a text around 8am that it was working, a few hours later I tried connecting and all is good. Seems that the hub keeps randomly losing connection to the internet, though as it's the first day of activation I'll monitor it and see how long that continues.