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Discussion topic: Broadband activation 19 September

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This message was authored by Sam-not-Samuel This message was authored by: Sam-not-Samuel

Broadband activation 19 September

Hi,

 

My broadband activation date is scheduled for tomorrow (Queens funeral). Im told it will be remotely activated anytime up to midnight.

 

Will the bank holiday be affecting this date or are remote activations still going ahead? I haven't had any updates on the sky app or through email/text.


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Broadband activation 19 September

Posted by a Superuser, not a Sky employee. Find out more

@Sam-not-Samuel  I would just plug it in Monday and see what happens. If nothing happens on the Monday then just come back on the Tuesday here and we can direct you on the next steps.

 

But by chance it does happen, come back let us know.



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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband activation 19 September

Posted by a Superuser, not a Sky employee. Find out more

@Sam-not-Samuel  Are you with Sky just now or moving from another provider?

 

 



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This message was authored by GD1 This message was authored by: GD1

Re: Broadband activation 19 September

Posted by a Superuser, not a Sky employee. Find out more

@Sam-not-Samuel  I'd  expect the activation to be delayed as Openreach don't normally work weekends or Bank Hilidays

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Sam-not-Samuel
Topic Author
This message was authored by Sam-not-Samuel This message was authored by: Sam-not-Samuel

Re: Broadband activation 19 September

Just moved into a new place so new to Sky

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband activation 19 September

Posted by a Superuser, not a Sky employee. Find out more

@Sam-not-SamuelIs this superfast broadband being installed of ultrafast being installed? Has your new router arrived from Sky?



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Sam-not-Samuel
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This message was authored by Sam-not-Samuel This message was authored by: Sam-not-Samuel

Re: Broadband activation 19 September

Super fast. My router arrived Friday with “19th” printed on the box as the activation date.
This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Broadband activation 19 September

Posted by a Superuser, not a Sky employee. Find out more

@Sam-not-Samuel  I would just plug it in Monday and see what happens. If nothing happens on the Monday then just come back on the Tuesday here and we can direct you on the next steps.

 

But by chance it does happen, come back let us know.



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



Sam-not-Samuel
Topic Author
This message was authored by Sam-not-Samuel This message was authored by: Sam-not-Samuel

Re: Broadband activation 19 September

Will do, thanks for the guidance @Highlinder
This message was authored by JustDot This message was authored by: JustDot

Re: Broadband activation 19 September

Mine is the same. My activation is today. Received a text saying that it has been activated. Tried to connect it, it didnt work. The power and the wifi light was green. Everything else are not.

unplugged eveything, replugged it again, still not working. Try to use the WPS, still not working. 

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband activation 19 September

Posted by a Superuser, not a Sky employee. Find out more

@JustDotIf the activation is happening today it can take up till midnight to happen. If it does not happen then come back tomorrow and we can then take further steps to help you.



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This message was authored by JustDot This message was authored by: JustDot

Re: Broadband activation 19 September

I take my words back. It is now working! 🙂 i received a text this morning that it was already activated and that i can use it. I tried it but it didnt work.. but just now i tried again, it works 🙂

Sam-not-Samuel
Topic Author
This message was authored by Sam-not-Samuel This message was authored by: Sam-not-Samuel

Re: Broadband activation 19 September

Received a text around 8am that it was working, a few hours later I tried connecting and all is good. Seems that the hub keeps randomly losing connection to the internet, though as it's the first day of activation I'll monitor it and see how long that continues.

 

 

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