Broadband activated but I have no hub.

[Lukey1966]

Hello is there anyone that could help me out here please? My mobile phone speaker is broken I cannot make any calls to sky to sort my issue.. my issue is my broadband is activated but I have no router/hub I never got sent one is there anything I can do here?

[Highlinder]

@Lukey1966  Is there any information in track orders in my account about your equipment delivery? Is today your activation date or has this passed?

[Lukey1966]

Hi no there's no order with the hub showing only activation date witch was 3/4 days ago I thought I would wait to see if one does show up but no luck.

[Highlinder]

@Lukey1966  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Lisa-P1987]

Thanks for escalating this. We’ve sent Lukey1966  an invite to chat.

[Lukey1966]

Hi I'm so sorry to bother you but is there any chance I could get another live chat with you guys please?

[Chrisee]

@Lukey1966 youbwill need to explain your issue before we can escalate your issue to the forum escalation team.

[Lukey1966]

Ohh ok sorry it's about my broadband speed and signal both are not very good keeps fluctuating up and down (speed) and signal is none existent