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Discussion topic: Broadband activated at 8 this morning but no internet

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This message was authored by BC90 This message was authored by: BC90

Broadband activated at 8 this morning but no internet

My broadband was activated at 8 this morning but my hub has no internet light on. Tried every socket in the house (5) and same result from all. Tried resetting router. No joy. I think I need an engineer. Can anyone help please? Thanks in advance.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband activated at 8 this morning but no internet

Posted by a Superuser, not a Sky employee. Find out more

@BC90 

 

It can take up to midnight to activate after receiving the sms. Get back to us tomorrow if is still hasn't been activated

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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If I get it wrong humour me
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BC90
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This message was authored by BC90 This message was authored by: BC90

Re: Broadband activated at 8 this morning but no internet

Ok, will do. I do have an engineer coming Saturday to sort out sky q tv, if it has t activated will they be able to help? Also, strangely it says the router password is wrong. I should be able to connect to the router even without internet?

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