Broadband Speeds between 6mbps and 16mbps

[tomoliver232]

As the title says, I've been stuck between 6mbps and 16mbps on my 50mbps line since Christmas, upload speed basically non-existant.

Have tried all standard troubleshooting (resets, different cables, Sky service checker) and no luck. Looking for any slightly more advanced troubleshoot before I contact an engineer. Router state below

Thanks

Router Statistics
System Up Time: 01:04:52
Port                          Status TxPkts    RxPkts   Collision Pkts    Tx b/s    Rx b/s   Up Time
WAN                          MER       189994 289185 0                            19956    18477   01:02:00
LAN                            Up        Three83027   One76613   0          1761813 68524 01:04:52
WLAN (2.4 GHz)    Up         9296       0             0                             832          0          01:03:03
WLAN (5 GHz)        Up        28674    7827        0                             832         0          01:03:02

Broadband Link             Downstream                                                            Upstream
Connection Speed         19999 kbps                                                             2000 kbps
Line Attenuation  D1(19.3 dB) , D2(34.6 dB) , D3(49.0 dB) U0(14.7 dB) , U1(29.4 dB) , U2(39.7 dB)
Noise Margin                     6.4 dB                                                                          10.1 dB

[jamesn123]

@tomoliver232 

Something quite wrong with your line as it should be seeing much higher speeds with that attenuation.

If Sky's tools wont let you book an engineer we can escalate your post on the forum to chat with a Sky rep