Broadband Speeds Extremely Low

[ckp1456]

The Sky 'service checker' states there is nothing wrong and the speed is "440MB/s". However, this is not the case and I am receiving barely 10MB/s... I have reset the router via admin settings, I have disconnected all devices, forgot network on devices and set back up.. Nothing works.

[Giggsy1977]

How are you connecting your devices to the router? 

[ckp1456]

Wireless, both 2.4GHz and 5GHz

[Giggsy1977]

Wifi is notoriously flaky unfortunately and Sky guarantee a speed to your hub as opposed to for WiFi inside a property. 

If you can connect via Ethernet I would.

If not you could try changing the WiFi channels as other devices and that of your neighbours are likely filling the air with interference.

Sky Max provides a booster to extend the WiFi signal across your property for a monthly fee, or you could look for homeplugs instead. 

[ckp1456]

Here are some images to illustrate what I'm dealing with... Yes I have called Sky, no none of their 'suggestions' help.

[ckp1456]

I will refresh the channels again, but I think this is something I've already tried multiple times... It's very frustrating

[Giggsy1977]

You could try Sky Max (have a chat with Sky and see what they suggest). 

Ethernet cables are the way to go if possible. 

If not, I would look to homeplugs. 

[ckp1456]

However, there is only 1 80MHz channel available to select for the 5GHz settings

[ckp1456]

I will take a look into Sky Max as well as home plugs, I appreciate your help!

[Giggsy1977]

5ghz provides more throughput but over a shorter distance than 2.4ghz.

Aye have a chat with Sky and check out homeplugs 👍

[Starscream]

Same. We are seemingly being capped at 10mbps today. Cant find any reason to explain why on any status page.

[Giggsy1977]

Sky don't cap WiFi speeds. 

Might be worth trying an app like WiFiman to see which channels are congested so you can move to another one. 

[Starscream]

Line checker in account says they can't fix issue and to phone them. But lines aren't open to call. They clearly having tech issue they not announcing in my area.

[Giggsy1977]

So your speed is limited because of an issue with the line? 

Can you post your stats? 

[Starscream]

Just phoned tech support. They are sending an open reach engineer on Monday as yes they confirmed an issue with our line.