0

Discussion topic: Broadband Speed less than 2Mbps on Ultrafast plan

Reply
Avatar for Alan_O
Level 0 icon
What's this?
This message was authored by: Alan_O

Message posted on ‎13 Aug 2024 06:30 PM

Broadband Speed less than 2Mbps on Ultrafast plan

Hi,

 

Any advice welcome, I have Ultrafast plan and have been getting barely any broadband for a couple of days now. 

When I do a speedtest it returns results around 2Mbps yet when I check on 'Check my products' on MySky they say all looks good and I have an average speed of 502Mpbs. 

I have unplugged the router for 20 mins and reset it but still the same problem.

 

What can I do to get my broadband working again?

Report post
Post 1 of 2
206 Views
0 Likes
Reply
Reply

All Replies

Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎14 Aug 2024 10:36 AM

Re: Broadband Speed less than 2Mbps on Ultrafast plan

Posted by a Superuser, not a Sky employee. Find out more

@Alan_O  Which device are you running this speed test from and how is it connected to your network?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 2
186 Views
0 Likes
Reply
Reply