0

Discussion topic: Broadband Speed less than 2Mbps on Ultrafast plan

Reply
This message was authored by Alan_O This message was authored by: Alan_O

Broadband Speed less than 2Mbps on Ultrafast plan

Hi,

 

Any advice welcome, I have Ultrafast plan and have been getting barely any broadband for a couple of days now. 

When I do a speedtest it returns results around 2Mbps yet when I check on 'Check my products' on MySky they say all looks good and I have an average speed of 502Mpbs. 

I have unplugged the router for 20 mins and reset it but still the same problem.

 

What can I do to get my broadband working again?

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband Speed less than 2Mbps on Ultrafast plan

Posted by a Superuser, not a Sky employee. Find out more

@Alan_O  Which device are you running this speed test from and how is it connected to your network?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion