Discussion topic: Broadband Renewal Options (900Mbps Option Only?)

This message was authored by: LiamC3000 · ‎02 Oct 2024

My contract is due to lapse in 3 days and I am wanting to look at renewal options. I currently have a 500Mbps Ultrafast Plus plan.

Strangely, when I look at the renewals options it is only suggesting the 900Mbps plan. Whenever I got on the deals page, it shows 300Mbps, but when I go to proceed, it again shows 900Mbps.

Am I doing something wrong? Will more options be available once my plan has lapsed? I'm actually wanting to downgrade speed.

Thanks in advance.

This message was authored by: TimmyBGood · ‎02 Oct 2024

@LiamC3000

I suspect the online system is only set up for speed upgrades.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Broadband Renewal Options (900Mbps Option Only?)

Broadband Renewal Options (900Mbps Option Only?)

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