Broadband Outage in Shetland Islands for SKY customers

[squib6]

Since Friday there has been a broadband outage for SKY customers in the Shetland Islands due to a damaged cable.

https://www.shetnews.co.uk/2025/10/06/confirmed-time-repair-subsea-cable/

It is now being advised in the media that it is to be over a week until its repaired despite  SKY's bradband's line checker has been saying it will be repaired in a couple of days since friday.

This is the seconed time this has happened in 3 months.

As stated in the media article linked other providers are not affected as they are rerouting through other cables. It would seem SKY are choosing not to do this and would rather leave the customers cut off.

At this stage i would like to swap to a new provider as it appers SKY are choosing not to restore my service. Currently I am half way through a 24 month contract which has hefty termination fees.

Surely I should be able to leave SKY without penelty in this instace as they appear to be  chosing not to repair my service when other ISPs are.

I am posting this to this forum as i cannot find any way of emailing help on the website and ended up here throu the AI chatbot. I am at work and do not have the time to talk to a call centre.

[squib6]

Does anyone have an email contact for sky broadband? the AI assistant continually redirects me to this forum which isnt going to help my issue.

[JimM1]

@squib6 You need to complain and that is done online, then 8 weeks later you can see where it goes from that point onwards!

Sky do not use e-mail, and the Forum is customer advice only not sky personnel.

[squib6]

Thanks for your reply.

Can you point me where to complain to?  the only link to complain i can find takes me to where i would complain about a SKY TV program.

[JimM1]

@squib6 it's all the same place! same form select broadband complaint!

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