Wifi not working

[Slavka]

I am in Basildon, Essex

[Veronica17]

I have no WiFi or tv for about 1 hour now 

[GD1]

@Veronica17  Which part of the country are you in?

[Daniel0210]

@Veronica17 
There are apparently issues in Essex this afternoon if you’re in that neck of the woods.

Wi-Fi is the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[LouEssex]

My wifi isn't working but broadband test says okay, I'm In Essex The Internet light on the hub isn't on what does this mean please??

[Daniel0210]

@LouEssex 

There are apparently problems in Essex this afternoon so I've moved your post to this thread. 

[Veronica17]

Essex