Broadband Outage for 4 DAYS AND COUNTING. What is happening, why is there no communication from Sky?

[helen2509]

I am in Pembrokeshire, my internet went down on Friday night, it is now Monday afternoon, I have Sky Glass and I work from home, so I am stuck.

Because of this I have no TV, no connection for my laptop and therefore cannot work.

I have had no communication from Sky about any rectification.

I hope that my monthly bill will reflect this lack of service.

I'm sure Sky will not be too upset if I lose my job because I cannot work.

[GD1]

@helen2509  Unfortunately domestic broadband does not guarantee 100% uptime, outages can and will happen.

Also working from home doesn't give you any greater priority when a failure occurs, depending on the ouatge and whether force majuere is in force you may be entiltled to Ofcoms Auto compensation when the issue is resolved.  https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation

If you reliant on a 100% uptime it would be up to you to have a backup or use a more expensive service that provides this.