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Discussion topic: Broadband Outage - 23 November 2024

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This message was authored by Fudge+power This message was authored by: Fudge+power

Re: No internet connection

I'm in Ireland 

This message was authored by Nilu1 This message was authored by: Nilu1

Wifi issue

Wifi connection lost
This message was authored by Skybear1 This message was authored by: Skybear1

No WiFi in Worcestershire wr6?

Status on sky status checker says there's not a problem in my area but my WiFi is off and diagnostics does not work. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Fudge+power given the weather there are going to be multiple outages it is extrem;y unlikely yours is linked to the one affecting people in the UK if your line is still,doen tomorrow call Sky Ireland.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Diane19551 This message was authored by: Diane19551

Broardand down again

For the the second time this week I have no broardband

This message was authored by Lanason This message was authored by: Lanason

Re: No Internet

I'm in WR14 and just come home to this.

Skyfall 

This message was authored by nickb005 This message was authored by: nickb005

Re: Broadband Outage across various areas 23 November 2024

Same here Cinderford 

This message was authored by Patrickjv This message was authored by: Patrickjv

Re: Broadband Outage across various areas 23 November 2024

Same on Highnam

This message was authored by Lydia24 This message was authored by: Lydia24

Re: Broadband Outage across various areas 23 November 2024

Same in Worcestershire. No WiFi for around 2 hours now. Absolute joke. 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Broadband Outage across various areas 23 November 2024

Posted by a Superuser, not a Sky employee. Find out more

@macsan wrote:

Do we get a refund if not working


No as your broadband would need to be out for 2 working day after being reported, weekends are not included and ISPs don't pay compensation for a short term outage

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Broadband Outage across various areas 23 November 2024

Posted by a Superuser, not a Sky employee. Find out more

@Lydia24  You've heard about this storm I take it?    Things can go down because of storms, it's not a joke! https://www.bbc.co.uk/news/articles/clyg7q6wnwxo

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Amanda552 This message was authored by: Amanda552

Re: Broadband Outage across various areas 23 November 2024

Same in Selsley in Gloucestershire. Been well over 2 hours now. Finally Sky system checker has caught up. Assume it is due to Burt. 

This message was authored by Flakin This message was authored by: Flakin

Re: Broadband Outage across various areas 23 November 2024

So we have to wait Sunday, Monday and Tuesday to get it fixed? It's absolutely unbelievable. I need the Internet to work!

 

 

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Broadband Outage across various areas 23 November 2024

Posted by a Superuser, not a Sky employee. Find out more

@Flakin wrote:

So we have to wait Sunday, Monday and Tuesday to get it fixed? It's absolutely unbelievable. I need the Internet to work!

 

 


No one has said that, there is an outage affecting many areas and Openreach will be on it as soon as possble, no on e can give timescales as it might just be a few hours, it might be more.

 

Working from hom unfortunately has no sway in these situations, ifa  connection is a must then it's up to you to source a backup as no ISP can ever guarantee 100% uptime, you are after all on a domestic service with all the SLA's that entails around any faults.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by MJAG This message was authored by: MJAG

Re: Broadband Outage across various areas 23 November 2024

Internet down here too. App says it could be two days (!) before it's fixed. 

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