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Discussion topic: Broadband Outage 23 January 2025

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This message was authored by SGillott This message was authored by: SGillott

What is happening with the outages?

I'm in Ripley, Derbyshire and my internet has been down completely since yesterday, as well as many other people in my area having the exact same issue, even with other service providers

This message was authored by Chrisee This message was authored by: Chrisee

Re: What is happening with the outages?

Posted by a Superuser, not a Sky employee. Find out more

With the storms  line outages are going to be a common issue as Openreach warned yesterday (see https://www.ispreview.co.uk/index.php/2025/01/broadband-operators-warned-to-brace-for-storm-eowyn-on...) if Sky's service checker in My Sky is telling you they are aware of a fault dont bother ringing it is pointless as they wont know any more than the message indicated. 

If Sky are not apparently aware of an issue with your line you can try to call to report it but the lines will be horrendously busy. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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