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Discussion topic: Broadband Outage 23 January 2025

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This message was authored by Sarabe74 This message was authored by: Sarabe74

Re: Twickenham issues

Same here! St Margaret's area

This message was authored by Dragan1 This message was authored by: Dragan1

Re: Outage 23 jan 2025

Same, checker says all good.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Outage 23 jan 2025

Posted by a Superuser, not a Sky employee. Find out more

@Dragan1 wrote:

We lost Internet connectivity about 30min ago. Is there outage in my area? 


@Dragan1 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Broadband Outage 25th January 2025

Posted by a Superuser, not a Sky employee. Find out more

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by ColeTrickle This message was authored by: ColeTrickle

Re: Broadband Outage 23 January 2025

Strawberry hill internet busted 😞

This message was authored by jwan This message was authored by: jwan

Re: Broadband Outage 23 January 2025

Same in Twickenham. Dropped aroun 16.50. Still not back at 18 27

This message was authored by mimisuse This message was authored by: mimisuse

Re: Outage 23 jan 2025

Sky knows. On phone to Sky. The engineers are getting many calls from the Twickenham area - there's a widespread outage. A confirmed outage affecting an exchange has been escalated to network team who are resolving as quickly as possible - 1-3 working days!!! He has said it is usually within one day!!!

This message was authored by Londongenttw1 This message was authored by: Londongenttw1

Re: Broadband Outage 23 January 2025

Last time this happened was around October. Took 2 days to fix.

This message was authored by Ash3000 This message was authored by: Ash3000

Re: WiFi down

Thank you, I have tried each thing you mentioned, phoned sky & problem resolved after talking to them for 15 minutes. However it has gone again now so I called again & they've recognised a fault & booked an engineer tomorrow.

This message was authored by OllyVilla This message was authored by: OllyVilla

No broadband

Orange light on the router

This message was authored by Adipfren This message was authored by: Adipfren

Re: Broadband Outage 23 January 2025

My internet light has just turned green and can access website. Hopefully it is back for all

This message was authored by Dragan1 This message was authored by: Dragan1

Re: Outage 23 jan 2025

Thank you!

This helpled

And now it also seems it is fixed.

This message was authored by tpuppet This message was authored by: tpuppet

Internet down Nottingham?

Is anyone else experiencing issues with their internet in the NG16 area of Nottinghamshire? Our internet has been down since last night and we either get there is no issue or it's openreach with a "it'll be fixed in a few days". 

This message was authored by Kirstie6 This message was authored by: Kirstie6

No internet

Hi I have no internet. I've reset and still have 2/4 orange lights on my hub 

This message was authored by SvS This message was authored by: SvS

Re: Broadband Outage 23 January 2025

Internet isn't working for 3 days. All green on a hub. Web check shows "good", sky app isnt working because of "technical difficulties " 🤯

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