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Discussion topic: Broadband Outage 23 January 2025

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This message was authored by Paulo12 This message was authored by: Paulo12

Re: Internet not working

Me too, in Strawberry Hill side of Twickenham. 2 green lights, 1 orange. Service checker says everything is working.. which it's not.

This message was authored by ChrisG7 This message was authored by: ChrisG7

Twickenham issues

No internet despite all checks on my sky looking green. 5 other people in my area also saying internet is down. Have reset modem several times. Power on/off etc. TV also cutting out. 

This message was authored by Dragan1 This message was authored by: Dragan1

Outage 23 jan 2025

We lost Internet connectivity about 30min ago. Is there outage in my area? 

This message was authored by YM01234 This message was authored by: YM01234

Re: Internet not working

Mine has been down for over an hour. Exactly the same symptoms as every one on this forum, Sky service check states my Wi-Fi is fine but my router tellls another story, 
based in Strawberry Hill, Twickenham. 

This message was authored by GuLinux This message was authored by: GuLinux

Re: Outage 23 jan 2025

not sure what your area is, but same here (Epsom/West Ewell)

This message was authored by mimisuse This message was authored by: mimisuse

Re: Internet not working

On phone to Sky. The engineers are getting many calls from the Twickenham area - there's a widespread outage. A confirmed outage affecting an exchange has been escalated to network team who are resolving as quickly as possible - 1-3 working days!!! He has said it is usually within one day!!!

This message was authored by mimisuse This message was authored by: mimisuse

Re: Internet not working

On phone to Sky. The engineers are getting many calls from the Twickenham area - there's a widespread outage. A confirmed outage affecting an exchange has been escalated to network team who are resolving as quickly as possible - 1-3 working days!!! He has said it is usually within one day!!!

This message was authored by Dragan1 This message was authored by: Dragan1

Re: Outage 23 jan 2025

  • Twickenham
This message was authored by Twix This message was authored by: Twix

Re: Internet not working

Same in Twickenham. Dropped aroun 16.50. Still not back at 18 10

This message was authored by Chapman-Ames This message was authored by: Chapman-Ames

Re: Internet not working

Broadband and telephone down.  Lights on router orange not green, phone says it has no connection. The service checker says everything is OK but it is out of date. The internet was checked an hour and a half ago - when it was working... the broadband feed back said it was working but the last check was yesterday. Clearly the fault is from the sky or street connection end. 

This message was authored by Ksk6 This message was authored by: Ksk6

Re: Twickenham issues

Hi 

i have this same problem in Twickenham area 

This message was authored by Iz17 This message was authored by: Iz17

Re: Internet not working

same here. Stopped working at 16h50.  Called internet provider and the case is going to their network team.  Also in St Margarets.

This message was authored by GuLinux This message was authored by: GuLinux

Re: Outage 23 jan 2025

close enough I guess.

the frustrating bit is that the sky broadband checker says it's "able to contact my hub", while my hub says "DLS down"... I'm guessing that checker is just for show.

 

I can't seem to find a way to actually report the fault

 

This message was authored by Robret This message was authored by: Robret

Re: Twickenham issues

  • Same problem in TW1.
This message was authored by Stech1 This message was authored by: Stech1

Internet issues

Tested broadband and Wi-Fi and it is saying they are connected , yet no internet ? TW area 

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