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Discussion topic: Broadband Outage 23 January 2025

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This message was authored by Siraj1 This message was authored by: Siraj1

Re: Internet not working

Mine too. I live in Isleworth 

This message was authored by LaurenN1988 This message was authored by: LaurenN1988

Re: Internet not working

I am in Twickenham and having the exact same issue. It must be our area. Have you had any more luck? 

This message was authored by Daniel48 This message was authored by: Daniel48

Re: Internet not working

No still note working 

This message was authored by Anthony128 This message was authored by: Anthony128

Re: Internet not working

Same here, internet not working but checker says all fine. Also in St Margaret 

This message was authored by Taras46 This message was authored by: Taras46

No internet

WiFi is working but no internet available

This message was authored by SOC This message was authored by: SOC

Re: Internet not working

I'm St Margs, Isleworth side  , no internet, 3 green lights and Skychecker says all is okay... been off since 530

This message was authored by mistressyoda This message was authored by: mistressyoda

Re: Internet not working

Mine stopped about an hour ago too, in St Margaret's 

This message was authored by MichalisM This message was authored by: MichalisM

Re: Internet not working

Still not working. Also in St M

This message was authored by aDisplay This message was authored by: aDisplay

Re: Internet not working

Lost both phone and internet here and n Isleworth. Service checker lies again and again - blames my Wi-Fi, and says no local issues and the connection to the hub is good - even when the hub is unplugged!!

Still no phone or internet over an hour after initial outage, and no acknowledgment from Sky.

This message was authored by Sky113 This message was authored by: Sky113

Re: Internet not working

I'm in St Margaret's, also have no internet connection. 

This message was authored by PSRD This message was authored by: PSRD

Re: Internet not working

In Twickenham - and also not working 

This message was authored by Londongenttw1 This message was authored by: Londongenttw1

Re: Internet not working

Strawberry Hill, no conection.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No internet

Posted by a Superuser, not a Sky employee. Find out more

@Taras46 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by DannyWright This message was authored by: DannyWright

Wifi not working

Hello,

 

Our WiFi keeps going down. Please advise me on how I can rectify this.

 

Thank you,

 

Danny

This message was authored by MattW72 This message was authored by: MattW72

Re: Internet not working

In isleworth and sky says everything is good but lights on box are not all green and no Internet 

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