23 Jan 2025 06:23 PM - last edited: 23 Jan 2025 06:28 PM
Posted by a Superuser, not a Sky employee. Find out moreThread created to reflect current outage
23 Jan 2025 05:20 PM
My internet stopped working at 16:50 tonight and not sure why
23 Jan 2025 05:20 PM
23 Jan 2025 05:22 PM
Mine too. Where are you based? My reboot is producing only 2 green lights on one orange on the router
23 Jan 2025 05:23 PM
Posted by a Superuser, not a Sky employee. Find out more@Daniel48
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
23 Jan 2025 05:25 PM
I have the same problem
23 Jan 2025 05:26 PM
Posted by a Superuser, not a Sky employee. Find out more@Ash3000 @Karenocon First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
23 Jan 2025 05:27 PM
Mine too. Two green lights, one orange and one out completely. Sktchecker says everything is OK. I am based in St Margarets London.
23 Jan 2025 05:29 PM
It's not showing a link to book an engineer either, absolutely hate calling Sky too!
23 Jan 2025 05:29 PM
Twickenham - same on reboot two green and one orange light
23 Jan 2025 05:29 PM
Twickenham, London - same issue, same orange light on Internet, servuce checker says no problems. Down since 16:50.
23 Jan 2025 05:33 PM
Same issue here, ran all diagnostics several times, sometimes comes up amber with "let's improve your speed", sometimes it says diagnostic service doesn't work. Probably something to do with the storm but I'm down in London, not that bad weather here yet.
Overall diagnostics seem a bit useless since by the end I am always connected even though I'm not.
23 Jan 2025 05:33 PM
23 Jan 2025 05:35 PM
I am having the same problem and in Richmond lock near st Margaret's
23 Jan 2025 05:36 PM
Same . WiFi stopped working . St Margarets area
1 green light (power) and 1 orange (voice). Internet light off
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