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Discussion topic: Broadband Outage 15th December 2024

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This message was authored by Sn82 This message was authored by: Sn82

Re: Sky Hub Max not connecting, staying on flashing green light

I'm in Bedfordshire with the same issue

This message was authored by Karen170 This message was authored by: Karen170

Re: No connection no broadband Dec 15 2024

Thank you. Tried talking to the BOT but that is useless. Their phone lines will be mega busy this morning

This message was authored by EH0224 This message was authored by: EH0224

Re: Sky Hub Max not connecting, staying on flashing green light

I'm in Suffolk. I asked a neighbour who's with sky and hers is working fine. We've upgraded to the Sky Max Hub earlier this week, I wonder if it's only for the hub users? 

This message was authored by Embobbie This message was authored by: Embobbie

Re: No connection no broadband Dec 15 2024

The bot won't put you through to chat to an advisor until 8am. Try again then...or it is braving the phones...

This message was authored by Mel410 This message was authored by: Mel410

Re: Broadband outage NG9

I also woke up with no internet tq3 area

This message was authored by Karen170 This message was authored by: Karen170

Re: No connection no broadband Dec 15 2024

Lol will keep on till connected thank you

This message was authored by bournefullers This message was authored by: bournefullers

Sky broadband hub red, then rebooted and now constantly flashing green

Hub showing solid red. I switched off and now constantly flashing green

This message was authored by Claire19791 This message was authored by: Claire19791

Re: No connection no broadband Dec 15 2024

Exactly the same problem here... bot is beyond useless. 

This message was authored by Yank67 This message was authored by: Yank67

Re: Sky Hub Max not connecting, staying on flashing green light

We're in Suffolk too, we have the max hub and ours isn't working either 

This message was authored by Karen170 This message was authored by: Karen170

Re: No connection no broadband Dec 15 2024

Tell me about it. In fairness this is first major issue I've had with sky since I joined them. And only one other outage but that was resolved really quickly.

This message was authored by Greg78 This message was authored by: Greg78

Re: I’ve no broadband

Same in Cambridgeshire PE19. 

This message was authored by B3nji27 This message was authored by: B3nji27

Re: Sky Hub Max not connecting, staying on flashing green light

Mine is also doing this, in Somerset. Tried rebooting several times, still the same. Coverage checker refuses to test as says 'Unavailable'

This message was authored by Wow_37 This message was authored by: Wow_37

Re: Sky Hub Max not connecting, staying on flashing green light

Me too, lost connection from 02:00 am and still no connection till now (08:00 am)  the green light pulsates no solution yet...

This message was authored by Scottrock This message was authored by: Scottrock

Re: Sky Hub Max not connecting, staying on flashing green light

Another user in the South West, slow pulsing green light.

the automatic help is not helpful - the service checker doesn't work if your hub's not connected.

This message was authored by Dewi01 This message was authored by: Dewi01

Re: I’ve no broadband

Same here in east Lindsey Lin's

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