Broadband - MySky app not consistent with Sky call centre records

[ANDyd285]

Sky leads you to such a load of rubbish faqs, 'common problems' and rabbit warrens with its website and app.

Do their staff get trained just to annoy the customer with verbatim lines about fixing a problem and then not following up?

It must be the case with other broadband providers that they make such little money out of it that its not worth them fixing any of the problems and that they don't know what the problems with their broadband are.

Presume managers have been made redundant for not being able to handle the raft of customer complaints and Sky executive teams just shrug the shoulders when someone reports the abysmal levels of Internet speed and service.

Amazing that we have such poor standards of broadband in towns and cities let alone rurally.

Maybe there should be a road by road map that basically says what speeds you are going to get and tough luck if your road is one where speeds will be unsupportive.

[TimmyBGood]

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@ANDyd285 wrote:

Amazing that we have such poor standards of broadband in towns and cities let alone rurally.

Maybe there should be a road by road map that basically says what speeds you are going to get and tough luck if your road is one where speeds will be unsupportive.

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Given all FTTC is inherently subject to speed loss over distance and copper line quality, what you are describing is inevitable until the legacy metallic 'phone pair' network (which was never intended to carry data) is replaced by optical fibre.  The Openreach target to reach every economically viable domestic address is the end of 2026.