Broadband Live Today but no hub delivered

[IainSmith]

Hi I received notification today that my broadband had been activated but no router/hub has been delivered ? 

when I try and use track my order on sky website it asks me to contact Sky in which there is no Sky broadband phone numbers to contact ? 

any help of a contact number for Sky broadband orders be great ?

[richardwatts26]

Hello I have exactly the same issue.

The lack of communication from Sky is astounding.

Would love to have my hub dispatched or speak to an actual person.

Thank you.

[Ross39]

Same issue. Went live today, no hub. Paid extra for the sky max hub too. 

Managed to speak to a real person who passed my issue on to 'Back office staff' whatever that means. 

Still no further forward.... 

[JChill68]

I have the same issue. Going live today but no hub has been delivered. I got through on the phone lines this morning and was told to contact Now.TV! Upon further questioning, I was told it should turn up soon and was hurried off the phone! Not the best customer service. What do I do now?!

[JamesL2]

Seems to be a common issue. I spoke to someone who was really helpful who confirmed there was "a major incident" which prevented routers being sent out.

Really poor from sky though - no comms from them, this issue must have bee live for atleast 2 weeks at that's when my hub was supposed to be dispatched. If I was communicated this I would have postponed the live date so I could stay with my old supplier for longer - instead I'm without internet for who knows how long! Really, really poor.

[richardwatts26]

I got through to someone.

They were super nice.

But the result was unhelpful.

It is a major issue and was flagged yesterday. They have offered no compensation or timeframe when will be resolved.

Not a good first impression on my contract....

[Daniel0210]

We've been informed via a closed forum that the router dispatch problem has been resolved.