Broadband Light on Hub turned off while 2 are green and 1 is yellow

[KovenV3]

Suddenly Broadband connection dropped, checked online and nothing off in the area. Have reset the hub multiple times but the light remains off on broadband

[Highlinder]

@KovenV3 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below. The information that is shown in the service checker is historical.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.