16 Aug 2022 08:26 PM
My sky broadband hub was due for delivery today but didn't arrived. I've checked my tracking number on royal mail and it said returned to sender due to incorrect address/address doesn't exist. Need help on how to fix this. I tried to look for athe red return card but nothing.
16 Aug 2022 08:32 PM
Posted by a Superuser, not a Sky employee. Find out more@darr777 You need to call Sky and ensure they have the correct address before sending out anew hub.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion