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Discussion topic: Broadband Hub returned to sender

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This message was authored by darr777 This message was authored by: darr777

Broadband Hub returned to sender

My sky broadband hub was due for delivery today but didn't arrived. I've checked my tracking number on royal mail and it said returned to sender due to incorrect address/address doesn't exist. Need help on how to fix this. I tried to look for athe red return card but nothing. 

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This message was authored by GD1 This message was authored by: GD1

Re: Broadband Hub returned to sender

Posted by a Superuser, not a Sky employee. Find out more

@darr777  You need to call Sky and ensure they have the correct address before sending out  anew hub.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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