Broadband Hub Internet snd wifi light off

[Ruth22]

I've reset a number of times now and the lights are still off. I use the app to check service bur that says it's fine even though my phone is not connected to the WiFi. What next?

[Mr+Flibbles+86]

Hi there @Ruth22 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks