Broadband Dropping connection

[Ironsideeagle]

At random points throught the day and night my internet connection is lost,  then about a lifetime later (ok a few minutes) it comes back. But when your trying to watch live tennis (espically when you have a bet on) or play online poker or converse with family and friends those few minutes seem like a lifetime. I have gone through the health checks 9/10 says there is no problem with it says my hub isnt turn on the rest of time  (though its never off). trying to find a way to report this issue to get it check seems impossible i can't find a number anywhere on the site just keeps taking me back to run the same tests. Asking me what type of connection i have then telling me everything is hunky dory, 2 hours later Aleze telling me she cant connect to the internet.

Why can't phone numbers be listed on the site  or even email address (does anyone still use email?)

[mae-3]

@Ironsideeagle 

Try running a broadband line check with the Sky App to see if it finds a fault and allows you to book an engineer to investigate the issue. The telephone number for Sky is 150 from your landline in the UK.

[Ironsideeagle]

i ran connection test from the my sky app but it said everything was healthly and didnt give me option to book engineer will try 150 from landline, thank you

[jamesn123]

Hi @Ironsideeagle 

If your problem is still not resolved please post your router stats here and we can take a look