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Discussion topic: Broadband Down - Glasgow

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Message posted on ‎13 Nov 2025 12:40 PM

Broadband Down - Glasgow

Service outage in Glasgow affecting myself G33 area, anyone any info ?!

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This message was authored by: GD1

Message posted on ‎13 Nov 2025 12:41 PM

Re: Broadband Down - Glasgow

Posted by a Superuser, not a Sky employee. Find out more

@Stephen235   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Stephen235

Message posted on ‎13 Nov 2025 12:42 PM

Re: Broadband Down - Glasgow

Service checker does day service outage in my area, just trying to be nosy & see if anyone has more specific info 

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Message posted on ‎13 Nov 2025 12:44 PM

Re: Broadband Down - Glasgow

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@Stephen235 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
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Message posted on ‎13 Nov 2025 01:12 PM

Re: Broadband Down - Glasgow

Posted by a Superuser, not a Sky employee. Find out more
@Stephen235 wrote:

Service checker does day service outage in my area

@Stephen235 

And what about the line test, did that find any issues ?

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Message posted on ‎13 Nov 2025 01:21 PM

Re: Broadband Down - Glasgow

IMG_2856.jpeg

 hopefully be back on soon

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