My account was activated today, and I received confirmation via email and text stating that my internet connection was ready to use. Despite following all setup instructions—connecting the Sky hub to the Openreach port both with and without a microfilter—and seeing green lights for power and WiFi, the internet connection does not work.
I have rebooted and power-cycled all devices multiple times and checked all connections thoroughly. Additionally, my Sky mobile app status shows everything is working, but in reality, I cannot access the internet.
I am concerned that my billing cycle has already started even though I have not been able to use the service. I request urgent investigation and resolution of this issue. Furthermore, I expect compensation for the days I have been unable to access broadband service, in line with Sky’s auto-compensation policy.
Please confirm receipt of this complaint and advise when my service will be restored. If the issue is not resolved promptly, I will seek further assistance from the relevant ombudsman.
