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Discussion topic: Broadband 100 keeps dropping out
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This message was authored by: Rhubarbscientis
Message posted on 03 Oct 2025 02:57 PM
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Broadband 100 keeps dropping out
My Internet connection keeps dropping out, when I run a test it shows the connection is good. I have reset the Router and TV etc but the problem keeps happening
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 03 Oct 2025 03:32 PM
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Re: Broadband 100 keeps dropping out
@Rhubarbscientis check the lights on the hub and the ONT. This page explains what the lights on the hub mean and what to do https://www.sky.com/help/articles/hub-lights-explained-start. A red LOS light on the ONT on the wall means thst there is a fault with your fibre line which requires reporting to Sky so it can be fixed.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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