0

Discussion topic: Broadband 100 keeps dropping out

Reply
This message was authored by: Rhubarbscientis

Broadband 100 keeps dropping out

My Internet connection keeps dropping out, when I run a test it shows the connection is good. I have reset the Router and TV etc but the problem keeps happening

Reply

All Replies

This message was authored by: Chrisee

Re: Broadband 100 keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Rhubarbscientis check the lights on the hub and the ONT. This page explains what the lights on the hub mean and what to do https://www.sky.com/help/articles/hub-lights-explained-start. A red LOS light on the ONT on the wall means thst there is a fault with your fibre line which requires reporting to Sky so it can be fixed.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply