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Discussion topic: Briadband activated but no hub received

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Kilb28
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Briadband activated but no hub received

‎10 Mar 2024 09:59 AM

Hi

Woke up today and WiFi had gone. Checked my order, as we switched from Vodafone to Sky broadband. Apparently today was the "Go Live" date for sky broadband so vodafone no long available but my order details says hub is not expected to be delivered until tomorrow. Why would they do this????? Is this normal? TV not working now either. 

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TimmyBGood
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Re: Briadband activated but no hub received

‎10 Mar 2024 06:25 PM

Posted by a Superuser, not a Sky employee. Find out more
@Kilb28 wrote:

Why would they do this????? Is this normal? 

Hub delivery is timed for arrival a couple of days before the scheduled activation date: presumably in this case something went wrong with that.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Kilb28
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This message was authored by Kilb28 This message was authored by: Kilb28

Re: Briadband activated but no hub received

‎11 Mar 2024 09:50 AM

The effort t contact sky. I've to work today by hotspotting off my phone which is not ideal. Still no hub. Got a text to say it should be here at 11.30. So disappointed 

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