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Discussion topic: Booster "Connected" button not green

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This message was authored by: WH67

Booster "Connected" button not green

Hi

I suspect this is fairly widely covered but from a quick search, it just says to reconnect, reset etc but I have done all that at both the router and the main Q box, and tried retrying WPS but nothing has worked.

Any further thoughts? Thanks

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This message was authored by: jamesn123

Re: Booster "Connected" button not green

Posted by a Superuser, not a Sky employee. Find out more

@WH67 

Are other devices connecting fine?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: WH67

Re: Booster "Connected" button not green

Hi

Yes

This message was authored by: jamesn123

Re: Booster "Connected" button not green

Posted by a Superuser, not a Sky employee. Find out more

@WH67 

If you have one of the boosters that has an ethernet port did you try connecting the hub to the booster via ethernet for about 10-15mins then unplugging the ethernet cable and seeing if it keeps the connection light?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: WH67

Re: Booster "Connected" button not green

Thanks - I'll try that

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