Booked for home move but losing internet at old address before moving date.

[Chun-wing]

I booked a home move yesterday. My moving date is tomorrow, but I'm already losing internet at old address now. The activation date is 10th July. And I can't track my order and see my details in the Sky app. When I try to go to My Details page, it showed technical error, the same with Orders page.

What is happening?

[jamesn123 · Accepted solution]

@Chun-wing 

If you told Sky that your moving date is tomorrow then they would have scheduled the cease of your connection the day before you were due to move, this is normal practice as it ensures you don't have two connections running at the same time & it allows the people moving into the property to order broadband.