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Discussion topic: Bluetooth Alexa stopped working after installation of broadband

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Avatar for Jaqui1
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This message was authored by: Jaqui1

Message posted on ‎22 Jun 2024 09:38 AM

Bluetooth Alexa stopped working after installation of broadband

Had my new sky broadband installed very pleased engineer was fantastic however my Alexa stopped working (no sound, not responding to Voice etc) and my iPhone Bluetooth doesn't recognise the device anymore

restarted router and echo but it's an old version so can't seem to do factory restart. Does anyone have any ideas please?

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎22 Jun 2024 09:43 AM

Re: Bluetooth Alexa stopped working after installation of broadband

@Jaqui1 

 

The older Alexa devices are usually only compatible with wireless standard 802.11ac (band A only), and there the device needs upgrading to work on Sky Max which uses the complete 802.11ax 5Ghz band A, B and C.

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