Bloody slow broadband

[Markymate06]

I've recently moved to Sky broadband, and boy, what a mistake.  Originally had the fast stuff, which was really slow and frustrating compared to my old Virginmedia line, but Openreach have now come to my area so I jumped at the chance to speed things up.  Well, I'm getting faster speeds alright, but it takes an age to bring a page up, 10, 15, 20 seconds, and something it just times out.

Now I'm not a technical bloke but something must be wrong with the hub, surely.  

It's driving me mad, and I've even thought about going back to Virginmedia, god forbid!!

Any help will be greatly received

[Laing1]

---

@Markymate06 wrote:

I've recently moved to Sky broadband, and boy, what a mistake.  Originally had the fast stuff, which was really slow and frustrating compared to my old Virginmedia line, but Openreach have now come to my area so I jumped at the chance to speed things up.  Well, I'm getting faster speeds alright, but it takes an age to bring a page up, 10, 15, 20 seconds, and something it just times out.

Now I'm not a technical bloke but something must be wrong with the hub, surely.  

It's driving me mad, and I've even thought about going back to Virginmedia, god forbid!!

Any help will be greatly received

---

@Markymate06 can you post your router stats   see link on how to do this 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M3125...

[Markymate06]

Hi Laing1, thank you for your reply.

Here's the info you wanted.

[TimmyBGood]

@Markymate06 

That appears to be Ultrafast 1 over G.fast: it's perhaps worth noting that even when working perfectly this technology cannot deliver anything like the highest speed bands possible over the private Virgin coaxial data network.

[Markymate06]

That I can understand, but surely I shouldn't be waiting up to 20 seconds and sometimes timing out on trying to connect to a website, or just another page.

[jamesn123]

@Markymate06 

What have you got connected to the hub? I notice a small amount of collision packets on your LAN side which could suggest a network issue causing slow page loading/timeouts

[Markymate06]

Hi James, thank you for answering.

I've got the Q box, PC, and TP link connected.

Any suggestions would be appreciated.

Mark

[jamesn123]

@Markymate06 

What 'TP-link'? They are a manufacturer not a product so this could be a number of things.

It might be worth you swapping the Q box to WiFi temporarily to see if you still see the problems. 

[Markymate06]

I've removed the TP link cable and for around a minute the page changes were nice a quick, but after that its reverted to slow again. Just timed it to get on to this page and it was 14 seconds.

Any ideas why this would happen?

[jamesn123]

@Markymate06 

Again I have no idea what 'TP-Link cable is' please be specific on what the TP-Link product you are using is. Also a description or drawing of how you have things connected together would be useful. 

[Markymate06]

Tp ling is a plug in internet which links around the electric ring main so you can have ethernet via a plug socket. You plug ethernet cable into the router the other end into the plug which you then plug into a mains socket.

I've unplugged this from the router.

[jamesn123]

@Markymate06 

They are called Powerline adapters not 'TP-Links' TP-Link is a networking company that makes various products and TP-Link are not the only company who produce powerline adapters.

The reason these can cause issues is if the local wiring is not of good quality or there is a noisy appliance connected to your electrical ring then the speeds can massively drop & the latency can be in the 100s - 1000s. This will severely impact your network because your Sky Q box acts as a WiFi hotspot so it will essentially be serving you an extremely poor connection compared to what your hub could provide. 

Additionally it is not recommended to use Powerline with Sky Q as the latency can often be too high. I would recommend you leave them unplugged.

[Markymate06]

Thank you for putting me straight on powerline adaptors.  Having unplugged them as I said, it did speed up for a minute, but then fell back into slow motion again.

All that is connected now is the Q box and the PC, and the ethernet cable from the openreach box that was install 2 weeks ago.

[jamesn123]

@Markymate06 

That is odd. I would have expected the situation to improve and stay like with the powerline being out of the picture.

What happens if your Q box is unplugged as well?

[Markymate06]

As I went to unplug the Q box I noticed that the port it was plugged into, the light was yellow no green. Anyway, unplugged and tested by page hopping again and so far it seems faster and stable, not slowing down like before.

I'm guessing this router can only work properly when only one port is being used.