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Discussion topic: Bloced from connecting to cloud wi fi.

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This message was authored by theundertaker This message was authored by: theundertaker

Bloced from connecting to cloud wi fi.

An employee of weatherspoons in lancaster has blocked my access to the cloud wi fi everywhere.  What has he done, is it illegal?. How do I reconnect to the cloud WiFi. Many thanks.  

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Bloced from connecting to cloud wi fi.

Posted by a Superuser, not a Sky employee. Find out more

@theundertaker The. Cloud, who are a member of the same group of companies as Sky, sell WiFi access to companies like Wetherspoons which they offer free to customers it has nothing to do with your Sky Broadband. `

 

If you have an issue with Wetherspoons you should take it up with them. I doubt banning you from the Cloud (or their pubs for thst matter) is ilegal because as a company they can set their own rules. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bloced from connecting to cloud wi fi.

Posted by a Superuser, not a Sky employee. Find out more

@theundertaker 

 

There's a complaints email address associated with The Cloud service on this page:

 

https://www.sky.com/help/articles/sky-wifi-complaints 

 

And a more general one linked here:

 

https://www.sky.com/help/articles/sky-wifi-contact-us 

 

As @Chrisee indicates, it's quite possible that individual locations can choose to do such a thing if they see fit.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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