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Discussion topic: Blink camera wont connect to wifi saying incorrect password

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This message was authored by ali+Grocott This message was authored by: ali+Grocott

Blink camera wont connect to wifi saying incorrect password

Recently changed my broadband to sky and when i try connect my blink camera it keeps saying incorrect password when it's the correct password? Anyone help?


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ali+Grocott
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This message was authored by ali+Grocott This message was authored by: ali+Grocott Answer

Re: Blink camera wont connect to wifi saying incorrect password

@jamesn123 Ive sorted it now hard reset on the blink. Thanks for your help 👌🏻

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Blink camera wont connect to wifi saying incorrect password

Posted by a Superuser, not a Sky employee. Find out more

You may need to split the WiFi bands

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ali+Grocott
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This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

I have no option to untick anything?

ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Blink camera wont connect to wifi saying incorrect password

Posted by a Superuser, not a Sky employee. Find out more

@ali+Grocott 

Which hub do you have?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

@jamesn123 4.2 the latest one

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Blink camera wont connect to wifi saying incorrect password

Posted by a Superuser, not a Sky employee. Find out more

@ali+Grocott 

That is not quite the latest one, the latest one is a white hub with WiFi 6 built in.

Can you send a screenshot of what your seeing in the hubs admin interface where you can't untick it?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

IMG_9589.png

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Blink camera wont connect to wifi saying incorrect password

Posted by a Superuser, not a Sky employee. Find out more

@ali+Grocott 

That image does not show anything about not being able to untick anything...?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

@jamesn123 Thats the screen that comes up when i follow those steps 

ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

@jamesn123 Managed to do it but it still won't connect 

ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott

Re: Blink camera wont connect to wifi saying incorrect password

@jamesn123 Still wont connect, anymore suggestions

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Blink camera wont connect to wifi saying incorrect password

Posted by a Superuser, not a Sky employee. Find out more

@ali+Grocott 
If you managed to split the WiFi bands so you have two seperate SSIDs & the blink camera still wont connect I would triple check that you are entering the password correctly with the right characters & numbers. If it still does not work you'd need to contact blink 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
ali+Grocott
Topic Author
This message was authored by ali+Grocott This message was authored by: ali+Grocott Answer

Re: Blink camera wont connect to wifi saying incorrect password

@jamesn123 Ive sorted it now hard reset on the blink. Thanks for your help 👌🏻

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