Blink camera wont connect to wifi saying incorrect password

[ali+Grocott]

Recently changed my broadband to sky and when i try connect my blink camera it keeps saying incorrect password when it's the correct password? Anyone help?

[jamesn123]

You may need to split the WiFi bands

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[ali+Grocott]

I have no option to untick anything?

[ali+Grocott]

@jamesn123 

[jamesn123]

@ali+Grocott 

Which hub do you have?

[ali+Grocott]

@jamesn123 4.2 the latest one

[jamesn123]

@ali+Grocott 

That is not quite the latest one, the latest one is a white hub with WiFi 6 built in.

Can you send a screenshot of what your seeing in the hubs admin interface where you can't untick it?

[ali+Grocott]

 

[jamesn123]

@ali+Grocott 

That image does not show anything about not being able to untick anything...?

[ali+Grocott]

@jamesn123 Thats the screen that comes up when i follow those steps 

[ali+Grocott]

@jamesn123 Managed to do it but it still won't connect 

[ali+Grocott]

@jamesn123 Still wont connect, anymore suggestions

[jamesn123]

@ali+Grocott 
If you managed to split the WiFi bands so you have two seperate SSIDs & the blink camera still wont connect I would triple check that you are entering the password correctly with the right characters & numbers. If it still does not work you'd need to contact blink 

[ali+Grocott · Accepted solution]

@jamesn123 Ive sorted it now hard reset on the blink. Thanks for your help 👌🏻

[Poppy1973]

If you have broadband shield  go to settings and turn it to 18+ .... if that dosnt work contact blink throught the app and hey presto an update and all works ....