Being charged for cancelled broadband

[t0rnad01972]

We have cancelled our broadband and Sky have agreed an end date of 31.10.24. However we are still being billed in November for BB for the month.  How can I ensure my DD does not collect the wrong amount? 

[GD1 · Accepted solution]

@t0rnad01972  As per Sky's billing if you cancel mid cycle you're billined for the full period, once the service is fully cancelled any overpayment is refunded to you.