Being asked to return equipment but the services are not cancelled

[Siobhan163]

I'm currently being asked to return my booster but the services haven't been cancelled. I'm not sure why I need to return anything whilst I'm still paying for the services?

[Daniel0210 · Accepted solution]

@Siobhan163 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently not available. We were expecting its return a few weeks ago but don’t have a timeframe for it being available again.

In the meantime you can perhaps contact Sky by other means; through social media, Sky Assistant or by phoning in.

[Siobhan163]

Thank you! Sky confirmed this is a technical error and all packaging etc and requests can be ignored. Shame to have wasted the materials in posting everything out, but sometimes these things can't be helped! 

[Daniel0210]

@Siobhan163 

Thanks for the update.