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Discussion topic: Bad connection WiFi since we gave notice to leave sky

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This message was authored by Loulou58 This message was authored by: Loulou58

Bad connection WiFi since we gave notice to leave sky

Since yesterday on giving notice to change our broadband/wifi to another provider our WiFi is now consistently failing.  It's disconnecting every half hour or so.  It has never ever been this bad yet our friends in the same area are having no problem at all.  

As we are still paying for our broadband/wifi then we expect to have full service and not constant disconnection.   Please allow our broadband and WiFi to continue without disruption until we are no longer a customer. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Bad connection WiFi since we gave notice to leave sky

Posted by a Superuser, not a Sky employee. Find out more

@Loulou58 

 

That's almost certainly entirely coincidental: not only would Ofcom be distinctly unimpressed by any such action, there's actually no practical way for an ISP to do such a thing if it was foolish enough to want to.

 

I'd suggest logging a fault with Sky (which cannot be done through posting here)

Obviously one potential issue is that an external fault might not be resolvable within the remaining period of your contract.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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