Bad WiFi in parts of the house

[Michelle07]

We have recently come back to Sky as Vodafone could not connect our q box!

the WiFi is good in general but doesn't reach everywhere in the house!  Do you have booster boxes or some form of increasing the signal

[TimmyBGood]

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@Michelle07 wrote:

Do you have booster boxes or some form of increasing the signal

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Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.