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Discussion topic: BT still taking payments after switching to Sky

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This message was authored by Jpbell This message was authored by: Jpbell

BT still taking payments after switching to Sky

I've been with Sky broadband since February, I've just noticed BT (my previous internet provider) have been charging me as well every month. I've contacted Sky but I'm awaiting a response. 
As I understand it Sky should have contacted BT and cancelled my service with them? 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: BT still taking payments after switching to Sky

Posted by a Superuser, not a Sky employee. Find out more

@Jpbell yes they should have done if your newx service is on the same line as the old BT service. Occasionally there are mistakes made but switches between BT and Sky are routine.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by caesarome This message was authored by: caesarome

Re: BT still taking payments after switching to Sky

Posted by a Superuser, not a Sky employee. Find out more

@Jpbell wrote:

I've contacted Sky but I'm awaiting a response. 


If you haven't already you need to contact BT and let them know of the date that you changed over to Sky so they can arranged a refund of these payments.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: BT still taking payments after switching to Sky

Posted by a Superuser, not a Sky employee. Find out more

@Jpbell 

 

Note that if your BT subscription included BT TV or legacy BT Sport (TNT) then those wouldn't necessarily be cancelled by a broadband switch.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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