BT OPENREACH UNABLE TO INSTALL CABLES

[MsHe]

I am a new customer to sky and due for activation on 16th July. However I have had an engineer out today from BT Openreach but they told me they can't install cables to my property as it would mean digging up the road and which they have not been given permission. I live in a block of flats and he said they have had issues before here. He then said leave it with me and sat in his van for a while and drove off!! Now im not sure whats happening. Anyone else had any issues like like. 

[cookiemonsteruk]

@MsHe 

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[MsHe]

Ive taken a screen shot but can't attach it. 

I can send link but it shows my address 

[cookiemonsteruk]

@MsHe 

Can you resize the image so we just see the table and notes

[MsHe]

 

[cookiemonsteruk]

@MsHe 

Hard to work out whats happening .  In a block of flats that should read mdu (multiple dwelling unit ) not single dwelling unit.

Also it says overhead feed not UG underground which negates the need to dig anything up.

Openreach should update sky tomorrow with an update

[MsHe]

Ok thank you for your help. I shall see what happens next. My next door neighbour has sky. There's a dish on the outside of the building 🤷‍♀️ 

Thank you again. Will keep you updated, you've been very helpful 👍 

[TimmyBGood]

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@MsHe wrote:

My next door neighbour has sky. There's a dish on the outside of the building 

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That's almost certainly for satellite television rather than anything to do with broadband.

Historically Sky (like every other ISP) has supplied broadband over copper cable, but this is now being superceded by optical fibre.