BB went live last week - still no router!

[KarenOL123]

Hi,

My broadband was due to go live last Tuesday. Sky have been messing me around and I still haven't received my router.

I've made a complaint but i keep just getting lied to and fobbed off. How can I escalate this? I am beyond frustrated and angry. Thanks 

[KarenOL123]

Hi @@everyone- does anyone have any advice on this please?!  

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need to help, please let us know so we can re-escalate this for you. Thanks.